Privacy policy

Last Updated: June 18, 2026

TRYOLVA ("we," "us," or "our") operates the website tryolva.com and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, subscribe to communications, or otherwise interact with our Services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

Full name
Email address
Shipping address
Billing address
Telephone number
Order history
Customer support communications

Payment Information

Payment information is processed securely through our payment providers. We do not store complete credit card numbers on our servers.

Device and Usage Information

When you access our Services, we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Interaction data

Marketing Information

We may collect information regarding:

Email engagement
Advertising interactions
Product preferences
Shopping behavior

HOW WE COLLECT INFORMATION

We collect information:

Directly from you when you place orders, subscribe to emails, contact support, or create an account.
Automatically through cookies, pixels, analytics tools, and similar technologies.
From service providers that help us operate our business.
From advertising and marketing partners.

HOW WE USE YOUR INFORMATION

We may use your information to:

Order Fulfillment

Process payments
Ship orders
Manage subscriptions
Provide order updates
Handle returns and refunds

Customer Service

Respond to inquiries
Resolve disputes
Provide support

Website Operations

Operate and maintain our website
Improve functionality
Personalize user experience
Analyze performance

Marketing and Advertising

Send promotional emails
Deliver special offers
Show personalized advertising
Conduct remarketing campaigns

Fraud Prevention and Security

Detect fraudulent transactions
Prevent abuse of our Services
Protect customer accounts
Maintain website security

Legal Compliance

Comply with applicable laws
Respond to lawful requests
Enforce our policies and agreements

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

Operate our website
Remember user preferences
Analyze traffic
Improve performance
Measure advertising effectiveness
Provide personalized content

You may adjust your browser settings to disable cookies. Some features of the website may not function properly if cookies are disabled.

HOW WE SHARE INFORMATION

We may share information with trusted third parties including:

Service Providers

Payment processors
Shipping providers
Customer service platforms
Analytics providers
Marketing service providers

Advertising Partners

We may share limited information with advertising platforms to improve marketing performance and deliver relevant advertisements.

Legal Requirements

We may disclose information when required by law, regulation, subpoena, court order, or governmental request.

Business Transfers

If TRYOLVA is involved in a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, customer information may be transferred as part of that transaction.

SHOPIFY

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you.

Your information may be processed by Shopify in accordance with Shopify's privacy practices. Additional information about Shopify's privacy practices may be found on Shopify's website.

EMAIL AND SMS COMMUNICATIONS

If you provide consent, we may send:

Promotional emails
Product announcements
Special offers
Cart reminders
Order notifications
Subscription updates

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our communications.

Please note that transactional messages relating to your orders may still be sent.

DATA RETENTION

We retain information only as long as necessary to:

Provide Services
Fulfill orders
Maintain records
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it is deleted or anonymized where reasonably possible.

SECURITY

We implement commercially reasonable safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove that information.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access to your information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Objection to certain processing activities
Data portability
Withdrawal of consent

To exercise any applicable rights, please contact us using the information below.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain data-sharing practices.

We will not discriminate against you for exercising any privacy rights available under applicable law.

INTERNATIONAL USERS

If you access our Services from outside the United States, your information may be transferred to and processed in countries where privacy laws may differ from those in your jurisdiction.

By using our Services, you consent to such transfers where permitted by law.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of any third-party websites. We encourage you to review their privacy policies before providing any information.